Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We ship to almost every country in the world and we offer FREE shipping on most items in our store.
Which payment methods are accepted in the Online Shop?
We accept major credit cards: Visa, MasterCard, Maestro, JCB, and American Express.
How long will delivery take?

Once it is shipped, the arrival time will be:

Japan, Korea, Hong Kong, Singapore and Taiwan: 3 to 5 Business Days
US, UK & Canada, Australia, New Zealand, The Netherlands, and Germany: 7 to 12 Business Days
Other Western European Countries: 8 to 15 Business Days
Other countries: 14 to 20 Business Days

** These are estimated delivery time. Actual delivery time will vary depending on many situation.

What is the warranty period?
We have a warranty of one year on production malfunctions. This covers production and design flaws. Corrosion and deterioration caused by material fatigue after extended use is not covered by the warranty. Damage due to wear and tear, misuse or neglect, while not covered under this warranty, may be repairable for a reasonable fee.

Send us an email

If you have any comments or concerns, feel free to reach us by emailing: [email protected]